Terms of Use

1. Services

We provide a medical tourism facilitation platform that connects patients with licensed doctors and hospitals. We are not a healthcare provider ourselves. Services include:

Providing general information about medical institutions and procedures;
Connecting patients with partner doctors, hospitals, and clinics;
Supporting patients in booking consultations and planning travel arrangements;
Providing non-binding recommendations, based on user preferences.

We do not provide medical diagnoses or treatment. All medical decisions are the sole responsibility of licensed healthcare providers.

2. Account

Users may access most services without creating an account. However, when an account is created:

Users must provide accurate, up-to-date information;
Users are responsible for maintaining confidentiality of their login credentials;
We reserve the right to suspend or terminate accounts if misuse or fraud is detected.

3. Deposit Payment Terms

Deposit payments may be required to secure medical services, travel bookings, or consultations. Deposit terms, including refundability, will be specified before the booking confirmation. Deposits are typically non-refundable unless otherwise agreed with the respective clinic or service provider.

4. Prepayment Options

In certain cases, full or partial prepayments may be required. These options will be clearly communicated prior to confirmation. By proceeding with prepayment, users acknowledge and agree that:

Prepayments may be non-refundable unless otherwise specified in writing;
Refunds, if applicable, are subject to the medical institution’s or third-party provider’s policies;
We act solely as an intermediary and are not responsible for refund delays or disputes.

5. Second Opinion

We encourage patients to seek a second medical opinion before proceeding with any treatment. Our platform provides access to additional consultations with partner specialists.

Patients may request independent advice from another doctor to confirm or challenge an initial diagnosis;
This service enhances transparency and patient choice;
Fees for second opinions may apply, depending on the chosen clinic or doctor.

6. Clinics’ Selection

We carefully select partner clinics and hospitals based on:

Official licensing, certifications, and compliance with local regulations;
Medical staff qualifications and international experience;
Quality of facilities, technology, and equipment;
Transparency in pricing and service offerings;
Verified patient feedback.

Nevertheless, final responsibility for choosing a healthcare provider remains with the patient.

7. Information on the Website

All information on our website is provided for general informational purposes only. While we strive for accuracy, we do not guarantee that content is complete, error-free, or up-to-date at all times. This includes:

Descriptions of medical institutions, procedures, and doctors;
Estimated treatment costs, durations, and recovery times;
Patient reviews, testimonials, and case studies.

Users acknowledge that medical decisions should not be based solely on website information. Personalized advice must be obtained directly from licensed healthcare providers. Reliance on website content is at the user’s own risk.

8. Content – Commercial Use

Unless otherwise indicated, all content (including text, graphics, photos, and software) remains our intellectual property.

Users may access and use content for personal, non-commercial purposes;
Commercial reproduction, resale, or redistribution is prohibited without prior written authorization;
Any attempt to exploit website content for competing services or advertising constitutes a violation of these Terms;
We reserve the right to pursue legal remedies for unauthorized commercial use.

9. Third-Party Services

Our platform may link or integrate with third-party services, such as:

Payment processors, financial gateways;
Airline and hotel booking platforms;
Video consultation or electronic medical record platforms.

We are not responsible for third-party policies, performance, or service quality. Users must review and accept third-party terms independently. Any disputes or issues arising from such services remain between the user and the respective provider.

10. Disclaimer of Warranties

We provide services “as is” and “as available.” We do not warrant that:

The platform will function without interruption or errors;
All information is complete or accurate at all times;
Medical outcomes are guaranteed, as all treatment is performed by independent healthcare providers.

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

Direct, indirect, incidental, or consequential damages;
Medical malpractice or negligence by independent providers;
Delays, cancellations, or failures due to force majeure or third-party defaults.

12. Indemnification

Users agree to indemnify and hold harmless our company, its officers, and employees from any claims, damages, or costs arising from:

Violation of these Terms;
Misuse of the platform;
Disputes with healthcare providers or third-party service providers.

13. Applicable Law and Jurisdiction

These Terms are governed by the laws of Dubai, UAE, where our company is incorporated.

International data protection rules such as EU GDPR and HIPAA (US) may also apply to the extent relevant for handling personal health data;
For patients residing in other countries, local consumer protection laws may also apply, but in case of conflict, Dubai jurisdiction prevails.

Any disputes shall be exclusively resolved in the courts of Dubai, UAE.

14. Electronic Communications

By using our platform, users consent to receive electronic communications, including:

Legally binding notices and contractual information;
Service updates, reminders, or confirmations;
Promotional or marketing content (optional, with opt-out).

Electronic notices are deemed delivered once sent. Users are responsible for keeping their contact details current.

15. Other Terms

These Terms constitute the entire agreement between us and the user.
If any provision is held invalid, the remainder continues in effect.
Our failure to enforce any right shall not constitute a waiver.
Terms may be updated periodically, with revised versions posted on our website.

16. Questions and Contact Information

If you have questions about these Terms, you may contact us at:

Company: Elysium Medical Tourism Platform – FZCO
Email: info@medelysium.com
Website: https://medelysium.com
Registered Address: IFZA Properties, Dubai Silicon Oasis, Dubai, UAE

We aim to respond to inquiries within 30 business days.